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Terms of Service

Please read these terms of use (these “Terms of Use”) carefully. By accessing and using this web page and the other web pages owned or operated by us or accessing and using our online services, which are made available on our portal at www.GetDoc.co or www.GetDoc.my (the "Websites", “Mobile Apps” and each, individually, a "Website") through any medium, including but not limited to accessing the Website through mobile phones, smart phones and tablets, you will be conclusively presumed to have notice of, and you acknowledge that you agree to comply with and be bound by these Conditions, as amended from time to time. These Conditions govern our relationship with you in relation to our Website and supersede all previous oral and written terms and conditions (if any) communicated to you. By accessing and using our Website, you signify your agreement to these Conditions as well as our privacy policy, a copy of which is available at www.GetDoc.co/privacy-policy (which is hereby incorporated by reference herein). If you disagree with any part of these Conditions, you must immediately discontinue your access or use our Website.

The term “GetDoc”, “we” or “us” refers to Jireh Group Pte Ltd and its affiliates (where applicable), and the term ‘our’ has a correlative meaning. The term “you” refers to the viewer or user of our Website, and the term “your” has a correlative meaning.

GetDoc, amongst other services, facilitates in finding prospective doctors and health care providers in identified locations ("Service") and this Service is provided only in good faith. The Services of GetDoc are essentially provided to bridge the information gap between users and doctors.

We reserve the right to modify or terminate any portion of the Website, Mobile Apps or the Services offered by GetDoc for any reason, without notice and without liability to you or any third party. To make sure you are aware of any changes, please review these Terms of Use from time to time.


The Website should not be used in cases of medical emergencies and GetDoc does not, and should not be considered in any form to be a substitute for a doctor or a hospital. We encourage you to independently verify any information you see on the Website with respect to a doctor or health care provider that you seek to make an appointment with.

Headings are inserted for convenience and shall not affect the interpretation of these Conditions.

  1. Proprietary rights
  • The information and materials located or hosted on, or linked to, our (the “Materials”) are protected by copyright, trademark and other forms of proprietary rights. Such Materials include, but are not limited to, any price information, data, photographs, graphics, illustrations, designs, trademarks, trade names, service marks, product names, logos, insignias or other devices, software programmes, downloadable files, software applications, interactive features, tools, services or other information or content made available on or through our Website. The presentation and layout of the Materials is also protected by copyrights, trademarks, service marks, international treaties and other proprietary rights and laws of Singapore, Malaysia and other countries.
  • The terms “GetDoc” and our logo are our trademarks, trade names and service marks.
  • Unless otherwise stated, the rights, titles and interests to the Materials are owned by, licensed to or controlled by us.
  • All other trademarks, trade names, service marks, product names and logos contained herein that are not owned by, licensed to or controlled by us are used in an editorial fashion only, and to the benefit of respective owners, with no intention of trademark infringement.
  1. Access to our Website
  • You may access and view our Website and may save an electronic copy or print out a copy of the Materials, solely for your own personal and non-commercial use. All copies that you make must be in the form as presented on our Website and must include all applicable copyright and other notices on our Website.
  • Except with our prior written permission, you may not copy, store (either in hardcopy or in an electronic retrieval system), adapt, alter, translate, transmit, disseminate, distribute, perform, broadcast, publish, reproduce, publicly display, hyperlink, sell, license, rent, lease or otherwise transfer any of the Materials, or otherwise transfer any of the Materials to any other person (whether for direct commercial purpose or monetary gain or otherwise) or otherwise use in whole or in part in any manner.
  • Except with our prior written permission, you may not create a derivative work from the Materials, nor decompile, reverse-engineer or disassemble the Materials.
  • Any rights relating to the Materials and our Website not expressly granted herein are reserved and no licence or right is granted to you by implication, estoppel or otherwise.
  1. No unlawful or prohibited use of our Website

You acknowledge and agree that, as a condition of your access and use of our Website, you will not use the Materials or our Website for any purpose that is unlawful or prohibited by these Terms of Use. You may not use our Website in any manner that could damage, disable, overburden or impair any GetDoc server, or the networks connected to any GetDoc server, or interfere with any other party’s access and use of our Website. You may not attempt to gain unauthorised access to our Website, or any services provided via our Website, other accounts, computer systems or networks connected to any GetDoc server or to any of the services provided via our Website, through hacking, password mining or any other means. You may not obtain, or attempt to obtain, any Materials or other information through any means not intentionally made available on or through our Website.

  1. Registration 

    If you wish to schedule an appointment with a doctor or conduct a transaction on the Website, you will have to register on the Website and become a registered user ("GetDoc User") prior to the completion of any transaction on the Website. To register onto the Website, a user will have to provide information such as his/her name, email address, phone number, address, postal code, country live, gender, and date of birth and create a password. You understand that GetDoc may introduce a fee for registration on the Website ("Registration Fees"). Registration Fees, if and when introduced shall be non-refundable. GetDoc may introduce special features which may be made available to GetDoc Users who pay Registration Fees.

Registration is only a one time process and if the GetDoc User has been previously registered, s/he shall login / sign into his/her account using the same credentials as provided during the registration process. We request you to safeguard your password to your account on the Website and make sure that others do not have access to it. It is your responsibility to keep your account information current.

  1. Interaction on the Website

You understand and agree that any interactions and associated issues with the doctors on the Website including but not limited to the medical outcomes and service issues, is strictly between you and the doctors. You shall not hold GetDoc responsible for any such interactions and associated issues. GetDoc is not involved in the provision of any healthcare or medical advice or diagnosis and hence is not responsible for any outcome between you and the doctor you interact with. If you decide to engage with a doctor to provide medical services to you, you do so at your own risk. The results of any search you perform on the Website for doctors, or provision of access to any healthcare professional or doctor on the basis of your specific request, should not be construed as endorsement by this Website of any such particular doctor. GetDoc shall not be responsible for any breach of service or service deficiency by any doctor or health care provider. We cannot assure that all transactions will be completed nor do we guarantee the ability or intent of doctors or other health care providers to fulfil their obligations in any transaction. We advise you to perform your own investigation prior to selecting a doctor or a health care provider. 

Third Party Services:

You understand that third party services may be made available by the Company on the Website. For example, you may be able to book transportation arrangements, or schedule a home visit by a doctor or nurse through the Website. Please note that in the event you choose to receive any such third party services that are made available on the Website, GetDoc will be required to provide your basic information to the third party services company necessary to fulfill your request. You will be absolutely and solely responsible for your interactions with such third party service providers. GetDoc shall not be held responsible for any lapses, shortcomings or deficiency of services by such third party service providers to you. GetDoc provides these third party services to you solely for your conveinence and hereby does not endorse the services of any third party service providers that are made available on the Website. 

Information Uploaded by You on the Website:

You understand that you may have the option of uploading your health/ medical information on the Website in order to enable your doctor access your previous medical history. While GetDoc takes utmost care with respect to the security of the information you decide to upload, you understand that any information that you disclose on the Website is at your own risk. By uploading/sharing/disclosing your medical information on the Website, you hereby give your consent to GetDoc to store such health/medical information on GetDoc’s servers. GetDoc will retain such medical/health information you upload on the Website for as long as it is needed to fulfil the service you seek to receive on the Website. If you delete your account, GetDoc will correspondingly delete such medical/health information. Note that: (1) there may be latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

Sharing of Information Uploaded by You on the Website:

Unless you specifically consent to share information - medical or otherwise - with your family members, friends, doctors or third party service providers, GetDoc does not share such information that you upload on the Website. While GetDoc takes utmost care with respect to the security of the information you decide to share, you understand that any information that you disclose on the Website is at your own risk.

While GetDoc endeavours to protect any information uploaded or shared by you on the Website, you understand that GetDoc shall not be held liable or responsible for the loss or damage to such information on the Website. It is your responsibility to ensure that you have all your information, medical or otherwise, stored on your hard drive. You hereby agree not to use the Website as a primary “data room” to store your medical/health records. 

SMS Messages Received From the Website:

You understand that once you register as a GetDoc User on the Website, you will receive email notifications and/or SMS messages from GetDoc on your registered mobile number. These messages could relate to your registration, transactions that you carry out through the Website and promotions that are undertaken by GetDoc. Please note that GetDoc will send these notifications and/or SMS messages only to the registered mobile number or such other number that you may designate for any particular transaction. It is your responsibility to ensure that you provide the correct number for the transaction you wish to enter. Further, GetDoc may also send notifications and reminders to you with respect to appointments scheduled by you for the Services that you have subscribed to on the Website. Please note that while GetDoc endeavours to provide these notifications and reminders to you promptly, GetDoc does not provide any guarantee and shall not be held liable or responsible for the failure to send such notifications or reminders to you. It is your responsibility to ensure that you attend any appointments that you may schedule with a doctor or a health care provider through the Website.
Collection of fees: 

You understand that GetDoc provides various Services on the Website. While some of these Services are provided for free, there are certain Services for which costs will be incurred by you, if you decide to receive such Services ("Paid Services"). GetDoc may in such event provide billing services on behalf of the doctor or our third party service provider(s). Should you wish to receive those Paid Services, you acknowledge that GetDoc will collect the payment for such Paid Services for and on behalf of the doctor or our third party service provider(s) providing such services. You acknowledge and confirm that GetDoc shall not be liable for the treatment or be treated as the health care provider on account of such collection of the payments or for provision of Paid Services, for any reason whatsoever. 

Clinical Support Information

We may provide information to assist you in clinical decision-making. This may include general health-care related information and resources. We may also provide question and answers for our users to exchange information with doctors. The information and materials available through the Website are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis or treatment, or to substitute for your professional judgment. Information that may be placed on the Website by third parties are beyond our control. We are not responsible for the accuracy or completeness of information available from or through our Website. You assume full risk and responsibility for the use of information you obtain from or through this site, and you agree that GetDoc is not responsible or liable for any claim, loss, or liability arising from the use of the information. We do not recommend or endorse any provider of health care or health-related products, items or services, and the appearance of materials on the Website relating to any such products, items or services is not an endorsement or recommendation of them. You agree to review the definitions, functionality, and limitations of the Services, and to make an independent determination of their suitability for your use. 

Selecting your Doctor or Health Care Provider on the Website
The Website allows you to search, select and schedule appointments with doctors and health care providers registered with the Website and to whom certain specific terms and conditions apply. These terms and conditions can be accessed via our website on  www.GetDoc.co/terms. While choosing your doctor or health care provider on the Website, you understand and accept that: 

  • You are ultimately responsible for choosing your own doctor or health care provider and GetDoc shall not be held responsible or liable for the selection of such doctor or health care provider; and
  • GetDoc will provide you with lists and/or profile previews of doctors and health care providers who may be suitable to deliver the health care that you are seeking based on information that you provide to GetDoc (such as area of specialty, name and gender or doctor, clinic operation hour, insurance provider and geographical location etc). For certain specific Services, GetDoc may chose a doctor or health care provider on your behalf based on the nature of services you request and on the doctor or health care professional available to provide you with the clinical services for the same. Please note that GetDoc (i) does not recommend or endorse any doctors or health care providers mentioned on the Website; and (ii) does not make any representations or warranties with respect to these doctors or health care providers or the quality of the healthcare services they may provide. GetDoc shall not be liable for any reason whatsoever for the services provided by the health care professional or doctor, and we bear no liability for the consequences to you, of your use of the Services. 
  • Information regarding doctors and health care providers and practice information found on the Website is intended for general reference purposes only. Such information found on the Website is mainly self-reported by the doctor or the health care provider. Such information often changes frequently and may become out of date or inaccurate. Neither the Website nor GetDoc provides any advice or qualification certification about any particular doctor or health care provider. You are encouraged to independently verify any such information you see on the Website with respect to a doctor or health care provider that you seek to make an appointment with. 
  1. No Doctor - Patient Relationship

Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, "Information") that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between GetDoc and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified doctor. 

We make no guarantees, representations or warranties, whether expressed or implied, with respect to the professional qualifications, quality of work, expertise or other information about the doctors provided on the Website. We do not in any way endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information. 

  1. No Medical Advice Provided

Please note that we do not recommend or endorse any doctors, dentists, health care providers, procedures, opinions, or other Information that may appear on the Website. If you rely on any of the Information provided by the Website, you do so solely at your own risk. The Information that you obtain or receive from GetDoc, and its employees, officers, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational and appointment scheduling purposes only. All medically related information comes from independent health care professionals and organizations which are registered with GetDoc and to whom certain specific terms and conditions apply. These terms and conditions can be accessed www.GetDoc.co/terms.

The Information provided on the Website and in any other communications from or provided through GetDoc is not intended as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified health care professional because of advice that you may have obtained through the Website. Your use of Information provided on the Website is solely at your own risk. Nothing stated or posted on the Website or available through any Services is intended to be, and must not be taken to be, the practice of medicine or the provision of medical care. 

  1. Limited linking and framing of our Website
  • Unless otherwise stated, you may not link (including, but not limited to, hyperlink, in-line link or deep-link) (hereinafter collectively referred to as “Link”), mirror or frame our Website or any part thereof to any other web page, website, server or otherwise. Except with our prior written permission no trademark, trade name, service mark, product name or logo may be used as a Link or to mark any Link to our Website or any part thereof or any other web page or website.
  • Subject to the restrictions below, you are allowed to hyperlink to our home page at www.GetDoc.co, www.GetDoc.asia or www.GetDoc.my or to deep-link to certain of the web pages of our Website:
  1. You may not deep-link to our Website or any part thereof which contains the following Materials: prices, documents of listed issuers or third parties (including, but not limited to, prospectuses, annual reports, circulars, corporate announcements).
  2. You may not deep-link to our Website or any part thereof which was dynamically created by our system and customised for particular usage sessions.
  3. You may not hyperlink or deep-link to our Website or any part thereof from any web page or website which contains materials or information which is inappropriate, profane, defamatory, infringing, obscene, indecent, vulgar, harassing, privacy invading, abusive, threatening, harmful, tortious, objectionable, unlawful or violates any applicable intellectual property or proprietary rights.
  • Notwithstanding anything to the contrary in these Terms of Use, we reserve all rights to terminate any Link from any website to our Website for any reason. Upon our instructions, you must disable, remove and terminate any Link from any web page or website, or any mirroring or framing of our Website or any part thereof immediately.
  • We have no responsibility for the content available on any website which Links, mirrors or frames our Website or any part thereof. In no circumstances will we be considered to be associated or affiliated in whatever manner with any trademarks, trade names, service marks, logos, insignia or other devices used or appearing on websites that Links, mirrors or frames our Website or any part thereof.
  1. Links to other websites
  • Any Links provided on our Website are provided for your convenience only. Should you leave our Website via such a Link, the content that you view in such linked web page or website owned or operated by third parties is not provided or controlled by us. We have not developed or reviewed, and are not responsible for the consequences of your accessing the linked web page or website, and/or the content at those web pages or websites. We make no guarantee, representation or warranty as to, and have no liability for, any content at those websites, including, but not limited to, guarantees, representations and warranties regarding truth, adequacy, originality, accuracy, timeliness, completeness, reasonableness, non-infringement, suitability, satisfactory quality, merchantability or fitness for any particular purpose or any representations or warranties arising from usage, custom or trade or by operation of law.
  • Any such Link to other linked web pages or websites on our Website does not constitute an endorsement, authorisation, verification or representation that we are affiliated with the operators or owners of those linked websites, or the contents.
  • You agree that your access to and/or use of such linked web pages or websites is entirely at your own risk and subject to the terms and conditions of access and/or use contained therein.
  1. Third party advertising

We may allow third party advertisers to place advertisements on our Website or any part thereof. Such advertisements will be clearly identified as originating from third parties. We do not endorse, and will not be responsible for, the contents of such advertisements or for your access, use, reliance, sale, purchase, or other action on your part with respect to the contents or subject matter of such advertisements. Paragraph 5 of these Terms of Use shall apply in respect of any Link contained in any such advertisement.

  1. Identification key and password
  • Certain web pages and/or sections of our Website may only be used or accessed through an identification key and password.
  • Identification key and/or password may either be assigned to you or selected by you. Where they have been selected or changed by you, we have the discretion to reject any selection or change without assigning any reason. We recommend that you change your passwords often, use a combination of letters and numbers, and ensure that you use a secure browser.
  • You will be solely responsible to keep the identification key and password confidential, secret and secure. You must not disclose it, or allow it to be disclosed, to any other person.
  • If you believe that the security or confidentiality of your identification key or password has been compromised, you have the responsibility to change your identification key or password. You will be liable for any unauthorised use or access of such web pages and/or sections of our Website. We are not liable for any damages resulting from any security breaches, unauthorised and/or fraudulent use or access of such web pages and/or sections of our Website with your identification key and/or password.
  1. Disclaimers and exclusion of liability
  • The Materials are of a general nature which have not been verified, considered or assessed by us and are provided to you on an “as is” and “as available” basis without warranties of any kind. Your use of the Materials is at your own risk. We hereby disclaim all liability and responsibility to update the Materials. We do not make any representations, and hereby disclaims all warranties, express or implied, statutory or otherwise to the extent permitted by law, in respect of our Website or the Materials, including, but not limited to, guarantees, representations and warranties regarding truth, adequacy, originality, accuracy, timeliness, completeness, reasonableness, non-infringement, suitability, satisfactory quality, merchantability or fitness for any particular purpose, or any representations or warranties arising from usage, custom or trade or by operation of law.
  • Due to the inherent defects of electronic distribution, there may be errors, delays, omissions, interruption, and breach of security, corruption, unavailability of access in connection with or inaccuracies in the Materials or our Website (“Defects”). We do not guarantee, represent or warrant that access and use of our Website will be uninterrupted. We assume no responsibility for consequences of any such Defects even if either of us had been advised as to the possibility.
  • We do not guarantee, represent or warrant that our Website is free of malicious software, including, but not limited to, viruses, computer worms, Trojan horses, spyware or other harmful components (“Malicious Software”). We accept no liability for any loss, damage, claim liability, expense or costs that may result from any transmission of such Malicious Software via our Website (including, but not limited to, files downloaded from our Website).
  • You should not take any action, or omit to take any action, in reliance on the Materials or our Website without independent verification or advice.
  • We will not be liable to you or anyone for any loss, damage, claim, liability, expense or costs, whether in contract, tort (including negligence) or otherwise, arising out of or in relation to:
  1. anything done or omitted to be done in relation to the Materials;
  2. the use of the Materials; or
  3.  the use or access of our Website.
  • We will not be liable for any direct, indirect, consequential, incidental, special or punitive loss, damage, claim, or liability including, but not limited to, loss of data, profits, business contracts or business opportunities, whether in contract, tort (including negligence) or otherwise.
  • You hereby agree to indemnify and hold us harmless against all loss, damage, claim, liability, expense or costs suffered or incurred by you in connection with or arising from:
  1. your access and/or use of our Website;
  2. any other party's access of our Website and/or use of the online services using your username and/or login password;
  3. your breach of any of these Terms of Use; and/or
  4. any other party's breach of any of these Terms of Use where such party was able to access and/or our Website and/ by using your identification key and/or your password.

 

  1. Violations of these Terms of Use

We reserve the right, in our absolute discretion, to monitor any and all access and use of our Website. We reserve our right to suspend and/or terminate your access and/or use of our Website or any part thereof and we may block access from a particular internet protocol address to our Website or any part thereof in the event of any violation of these Terms of Use with or without notice to you. Any suspected illegal, fraudulent or abusive activity may be grounds for suspending and/or terminating your access to our Website. Upon suspension or termination, your right to procure the Services on our Website shall immediately cease and we reserve the right to remove or delete your information that is available with us, including but not limited to login and account information. In addition, we reserve the right to seek all remedies available under these Terms of Use, at law and in equity for violations of these Terms of Use.

  1. Changes to these Terms of Use

We may, from time to time and at any time, update or revise these Terms of Use. Such update or revision is effective upon publication on our . You are responsible for ensuring that you have read the most current version of these Terms of Use. Your continued access and/or use of our will be deemed to constitute your conclusive acceptance of the updated or revised Terms of Use. The Materials are subject to change including, without limitation, modification, deletion or replacement thereof without notice.

  1. Our details

Our registered offices are as follows:

Singapore

  • Registered Address: 54, East Coast Road, #02-07, Singapore 458949
  • Principal Office: 10, Windstedt Road, #03-14, Singapore 227977

Malaysia

  • Registered Address: 2-37, PV 128, 128, Jalan Genting Klang, 53300 Kuala Lumpur, Malaysia
  • Prinicpal Office: D-09-07, Mitraland Corporate Office Tower, 13A, Jalan PJU 5/1, Kota Damansara, 47810 Petaling Jaya, Selangor Malaysia

Myanmar

  • Principal Office: 131, Inya Road, Kamayut Township, Yangon, Myanmar
  1. Severability

If any provision of these Terms of Use, in whole or in part, is held to be illegal, invalid or unenforceable under any enactment or rule of law or by any court in any jurisdiction: (i) such provision or part will, to that extent, be deemed not to form part of these Terms of Use, but the legality, validity and enforceability of the remainder of these Terms of Use is not affected; and (ii) the legality, validity and enforceability of that or any other provision or part under any other jurisdiction will not be affected.

  1. Govering law and jurisdiction

These Terms of Use shall be governed by, and construed in accordance with, the laws of Singapore and Malaysia. You agree to submit to the non-exclusive jurisdiction of appropriate – Singapore or Malaysia – courts.

  1. English Version to Prevail

Should there be any discrepancy between any language and English versions of the Materials, our Website or these Terms of Use, the English version will prevail.